PAYMENT AND CANCELLATION POLICY

We strongly advise in particular for group bookings that you take out group travel insurance; this should cover your group for cancellation through sickness, transport, guest speaker change and extreme weather conditions.

Group bookings and private guests must pay a deposit for each person for each night to confirm your booking. The deposit will be deducted from your final bill.

GROUP BOOKINGS AND CONFERENCES 

The balance of your group stay must be paid 14 days before arrival.

  • Cancellation up to 12 months prior to stated arrival date – forfeiture of deposit
  • Cancellation from 12 months to 9 months prior to stated arrival date – payment of 25% of full fees
  • Cancellation from 9 months to 6 months prior to stated arrival date – payment of 50% of full fees
  • Cancellation from 6 months to 3 months prior to stated arrival date – payment of 75% of full fees
  • Cancellation from 3 months prior to stated arrival date – payment of full amount
  • Please note that the above cancellation charges apply not only to the complete cancellation of a booking, but also to any reduction in the total numbers and accommodation booked. Any decrease in excess of 10% of the numbers originally booked will be treated as a cancellation and charges levied as indicated above.

BRUNEL TEAM LED BREAKS

The balance of your stay is due two weeks before arrival. 

  • Cancellation up to 3 months prior to stated arrival date                                  forfeiture of deposit

  • Cancellation from 60 days prior to stated arrival                                             payment of 25% of full fees

  • Cancellation 30 days prior to arrival                                                                payment of 50% of full fees

  • Cancellation 14 days or less to stated arrival date                                          payment of 100% of full fees

  •  ‘Brunel Team Led Breaks’ with the exception of our Christmas Break may be transferred to another 'Brunel Team Led break' within 11 months of your stated arrival without the loss of your deposit.  

PRIVATE GUESTS

The balance of your stay is due prior to check in.

  • Cancellation is offered up to 24 hours prior to the day of arrival at 15:00 with the loss of your deposit only.
  • You will be liable for the full cost of your booked stay when cancelling less than 24 hours before the day of your arrival at 15:00.